RETURN & REFUND

THE PRODUCT DOES NOT SUIT ME, CAN I GET AN EXCHANGE OR A REFUND?

The statutory period for withdrawal is 14 days from receipt of the product. Products must be returned new

and in their original packaging within that period.

We will check all products, and we reserve the right to refuse a return in case of non-compliance (e.g. creased leather, scratched sole).

Return costs to Lucknow are at your expense. However, we will cover shipping costs incurred to exchange a product.



HOW TO SEND A PRODUCT FOR AN EXCHANGE OR A REFUND?

Follow the procedure below:

Products must be returned with their purchase receipt, in their original condition and packaging,

along with a letter explaining your request (exchange or refund) to the following address:

LuckNow C/o RB LOG

100 rue Joseph Cumin

38980 VIRIVILLE

In case of an exchange, please specify the product you want in exchange.



HOW LONG WILL MY REFUND TAKE?

Lucknow will refund you as soon as possible, after the goods have been verified by us.

The maximum time is 3 weeks from the date the product was received by our premises.



HOW TO CONTACT US?

For questions you can contact the store by mail on our customer service team by email.


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