The statutory period for withdrawal is 14 days from receipt of the product. Products must be returned new
and in their original packaging within that period.
We will check all products, and we reserve the right to refuse a return in case of non-compliance (e.g. creased leather, scratched sole).
Return costs to Lucknow are at your expense. However, we will cover shipping costs incurred to exchange a product.
Follow the procedure below:
Products must be returned with their purchase receipt, in their original condition and packaging,
along with a letter explaining your request (exchange or refund) to the following address:
LuckNow C/o RB LOG
100 rue Joseph Cumin
In case of an exchange, please specify the product you want in exchange.
Lucknow will refund you as soon as possible, after the goods have been verified by us.
The maximum time is 3 weeks from the date the product was received by our premises.
For questions you can contact the store by mail on our customer service team by email.